Privacy Policy

Last updated: 20 July 2025

1. Who We Are

Vector A.I. is a trading division of UK ICT LTD. We provide AI chat agent services through a self-hosted and subscription-based model. We are official resellers of the Stammer.ai platform, and we handle onboarding, billing, and support for our users.

Our website: https://vector-ai-agents.com
Contact: info@vector-web-services.co.uk
Registered in the United Kingdom

2. What Data We Collect

We only collect personal data that you voluntarily provide to us through forms on our website, including:

Full name

Email address

Company name (optional)

Message content or enquiry details

Subscription plan selections

Payment-related information (processed via Stripe – see below)

We do not collect or store any payment card details on our servers.

3. How We Use Your Data

We use your personal information for the following purposes:

To respond to enquiries

To provide and manage your subscription

To send onboarding or service-related communications

To provide support services

For billing and transaction management via Stripe

To meet legal obligations (e.g., accounting or fraud prevention)

4. Payment Processing via Stripe

All payments are securely processed by Stripe, a PCI-compliant payment processor.
When you make a purchase, your payment data is sent directly to Stripe. We only receive limited transaction metadata, such as payment confirmation, customer name, email address, and subscription status.

Stripe’s privacy policy is available here:
🔗 https://stripe.com/privacy

5. Platform Usage – Stammer.ai

Your A.I. Agents are hosted and powered by the Stammer.ai platform. As authorised resellers, we provision access for your usage, but we do not store or access your agent’s internal data, conversations, or training content.

For platform-specific privacy matters, you can refer to:
🔗 https://stammer.ai/privacy

6. Data Storage and Retention

We retain your data only as long as necessary for the purposes outlined above, or as required by law. You may request deletion of your data at any time by contacting us via email.

Form submissions are securely stored on our CRM/email system and reviewed for legitimate business interests only.

7. Your Rights Under GDPR

If you are located in the UK or EU, you have the right to:

Access your personal data

Request correction of inaccurate data

Request deletion (right to be forgotten)

Withdraw consent at any time

Object to processing

Lodge a complaint with a data protection authority (e.g., ICO UK)

To exercise your rights, contact us at: info@vector-web-services.co.uk

8. Cookies and Tracking

We may use minimal essential cookies to enable site functionality and analytics (e.g., Google Analytics). You will be notified of cookie usage upon first visit. No tracking cookies are used for advertising or profiling without consent.

9. Third-Party Services

We may share your data with trusted services only when necessary, including:

Stripe (payments)

Stammer.ai (agent provisioning)

MailerLite or similar (email communications, if opted-in)

We never sell your data to third parties.

10. Security Measures

We take appropriate technical and organisational measures to secure your personal data, including:

SSL encryption

Password-protected systems

Access controls on stored data

Secure payment processing through Stripe

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

📧 info@vector-web-services.co.uk